JNJ WorldWide.com - FAQs
 

Payment


We accept PayPal as our payment methods only.  







Shipping


Items are shipped from HONG KONG after receiving the full payment. We are not responsible for any lost shipments if no insurance included.


​​​Some countries such as Italy and Eastern Europe may take longer delivery time. It ​may need more than one month sometimes.
Packages are shipped to worldwide.
We do not ship to P.O. Box and APO/FPO addresses.
No registration service to British Indian Ocean Territory.
Some countries may not be able to purchase the shipping insurance. This is the policy of the Hong Kong Post Office.
We guarantee all the delivery box must be packed securely for shipping.
Free shipping will sent as an International Airmail by Hong Kong Post Office.
Customers may request an express delivery service, such as Hong Kong SpeedPost or FedEx.  Additional fee will be applied
Some item will ship as an expedited shipping service and these items will mention to the item's name and descriptions as "Expedited Shipping Item".  The item will take 3 - 5 working days to arrive at the destination.   Some countries may not be able to ship to, please contact us before you make your purchase.   
Most in-stock items generally process within 2 business days after order is received.

 

Return Policy


Items must be returned within 14 days of purchase.

Return or exchange item(s) for any reason besides defect, you will be responsible for return shipping charges. Shipping and insurance charges are not refundable. We will ship your replacement item(s) at no additional shipping charges.


Some Images will request for illustrative purposes only. Please e-mail us those images before you return the item.


Items must be returned in NEW condition with all the original manufacturers packaging,  including cartons, boxes, instruction manuals and blank warranty cards and the copy of customer sales invoice.


All returns must be boxed and packed securely for shipping.


When the returned item(s) is received, we immediately process your replacement and ship it to you with no additional shipping charges.


No return or exchange is accepted after 14 days.


Refunds will be given at the discretion of the Company Management.


Defective items will be exchanged for the same model only.

 

Privacy Notice


We absolutely respect your personal privacy. In the process of online purchase, we have to collect some personal information, you have the right to know how we use it. Besides the complete protection of the collected information, all personal information of registered customers and members would only be applied for the purposes of order processing, delivery, payment and newsletter. No rent, resell and transfer to other company in any means.

Customers and members can feel free to provide necessary and accurate information to smooth the ordering and delivery process.

 

Conditions of Use


Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. 

If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.
Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. informed of the change before payment is processed and offered the opportunity to cancel the order.
Import Duty and Charges :
The prices of the good(s) ordered are displayed at JNJ WorldWide are all quoted in Pound Sterling (GBP), United States Dollars (USD), Canadian Dollars (CAD), Euro (EUR), Australian Dollars (AUD), Taiwanese Dollars (TWD), Chinese Yuan (RMB) or Hong Kong Dollars (HKD). The prices displayed exclude any form of taxes. All taxes and customs duties that might be incurred in the process of shipment to the destination country shall be bear by the customer. Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by our company and we have no control over it.
Compatibility:
We strongly urges the Customer to check compatibility before ordering products. If any good is returned due to incompatibility, JNJ WorldWide is unable to replace the good.


Data is provided for informational purposes only, and may not be accurate. JNJ WorldWide shall not be liable for any errors or delays in the content, or for any actions taken in reliance on these listings. 

Any more questions, please feel free to contact us or e-mail to (info@jnjworldwide.com).


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